Prof. Dr. Leo Brecht
Prof. Dr. Brecht teaches "Process Management" at NORDAKADEMIE. The topics of his lectures include an introduction and overview as well as visions and efectiveness of processmanagement. In addition a focus will be on the efficiency and performance management, and the process implementation. The transformation of the economy from the industrial to the knowledge age initiates numerous changes such as globalization, enforced competition and new products or services. A lot of examples show that process management enables these changes. Consider for example a company of the process industry segment, which reengineered its whole supply chain from its suppliers to its customers. A business process is a set of activities supported by information technology, its value adding results from process deliverables to its internal and external customers. A process has its own management system in place, which is responsible for a processoriented implementation of the business strategy. A company usually concentrates only on a few processes, which are crucial for the company's business success. Typical processes within a company are product development, supply chain or after sales. We distinguish three different types of processes: customer focused processes, support processes and management processes. Process management itself means a customer-oriented management endeavor to achieve exceptional performance in that business processes which transcends functional boundaries. Process management is not a program for continuous improvement alone. It is embedded in a SBU strategy, to achieve a number of breakthroughs in the area of internal and external customer satisfaction and adding value to all other stakeholders. The important question is: If we were a new firm or business unit, how would we design the business processes so as to increase the external customer’s ability to compete or enhance their satisfaction to an extent which would put us all way ahead of our competitors? [see Hinterhuber 1995]. Ten major requirements for process management have been derived from action research:
- Process management is really an ongoing management task,
- it is a task of strategic and operational management,
- it is established by a management structure,
- it implements a customer oriented business strategy,
- it integrates structures, processes and behaviour,
- it creates transparency in both business processes (inside view) and business process deliverables (outside view),
- it uses process metrics to evaluate the current and future process performance,
- it is based on existing knowledge and covers external process benchmarks,
- it is enabled by information systems and (10) uses different techniques and instruments to design and further improve business processes.
Objective of the lecture is to provide the students a set of tools, methods and best practices to re-engineering, optimize and continuously improve their business processes. This will be achieved by a mix of theoretical and practical presentations, show cases and break-out sessions. Professor Brecht publishes regularly on selected topics of process management, technology and innovation management as well as on issues of strategic management. His primary approach to research is to apply analytical methods to management problems.
Prof. Dr. Leo Brecht is Professor at the University of Liechtenstein. Prior to this newly commenced occupation, he has been Professor at the University of Ulm as well as Managing Director of University of Ulm's Institute for Technology and Process Management, where he teaches on all academic levels. Additionally, he is also engaged as Associate Professor at the University of St. Gallen (HSG) where he lectures at the Executive School of Management, Technology and Law (ES-HSG).
Before returning to the academic world on a fulltime basis, he was CEO of Arthur D. Little Switzerland/the oldest management consulting firm in the world. Prior to that, he held senior management positions at Andersen Consulting, bearingpoint and AEG. With a personal background of more than 15 years of industry and consulting experience and the successful foundation of two companies, he is now also acting as advisor in several boards of medium-sized companies. In 2000 Professor Brecht had been awarded the Latsis Price for the best Swiss Habilitation in that year. Full Professor at University of Ulm, Germany Associate Professor at University of St. Gallen (HSG), Switzerland Dr. rer. nat. (University of Constance, Germany) Dipl. math. oec. (University of Ulm, Germany).